I burned her and covered myself with the ashes of what we built,
To mourn us, to mourn her, to mourn for the self I was not.



Sometimes distances solidify and become permanent. We find ourselves on separate paths, knowing they not will rejoin down the road. Some people never come back. You never go back to some people. A day becomes a week becomes a months becomes a year becomes a lifetime and a life.

It seems like no time at all and a universe has grown in the space you both curled up on together on cold days. And when you look back, it is impossible to point to the exact moment, or the moments that make up they symphony of something broken, when everything came undone, unravelled like a cheap cardigan.

You still have nothing

They train you to find a husband. They poke at your panties in the middle of the night, to see if you are still whole. They listen when you pee, to find out if you’re peeing too loud. If you pee loud, it means you’ve got big spaces between your legs. They make you burn your fingers learning to cook. Then still you have nothing. – Tante Atie

And we can be more empathetic. Empathy and understanding do not mean that you condone the actions of the people that you understand — but if you don’t understand them how can you change them? How can we help each other if we’re all stuck in our own echo chambers, not listening? How does change happen if we block somebody whose opinions we don’t like? How do we change their opinion? How do we have our opinions changed when they need changing if we don’t listen? – Dain Saint

Full post >> We Can Be Better by Dain Saint

Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. – The Effortless Experience: Conquering the New Battleground for Customer Loyalty